Nimbus CS is an automation-based extension of your team to make the customer experience more meaningful.
Enable a rich support experience for your customers with Nimbus CS.
Boost your customers’ interaction experience through additional tools.
Integrate your eCommerce store (Shopify & WooCommerce) to fetch customers’ order details and provide service against all generated tickets.
Build your bot conversations to provide common support and redirect to an agent when needed.
Introduce self-support with automated FAQ support and minimize overall ticket volume and costs.
We’re on a mission to create scaling businesses & happy customers. Let’s hear it from some of them.
Live chat is the most cost-effective and fastest way to win over our customers. Nimbus CS tool is a critical part of our omnichannel support strategy. Now our agents can quickly switch to a different channel if required and follow up on any missed messages.
The Nimbus CS tool enables us to resolve thousands of tickets effectively during the first contact itself. Plus, the ability to provide instant support across multiple channels greatly impacts our overall customer experience.
We have been able to significantly grow our customer satisfaction percentage with the Nimbus CS tool. The advanced chatbot tool lets our team resolve more queries in a day with prompt response time.